Our Commitment to Your Satisfaction

At Stio Activewear, we believe that exceptional gear deserves exceptional service. Just as our apparel is crafted to withstand the elements, our returns policy is designed to provide you with flexibility and peace of mind. If your Stio gear doesn’t meet your expectations, we’re here to help.

Return & Exchange Timeframe

We gladly accept returns and exchanges within 15 days of your receipt of items. To be eligible for a return, your item must be in the same condition that you received it: unworn, unwashed, and with all original tags attached.

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange your Stio products:

  1. Submit a Return Request: Complete our online return form below and email it to our customer service team at [email protected]
  2. Wait for Approval: Our team will review your request within 1-2 business days and send you a return authorization and shipping instructions
  3. Package Your Items: Carefully pack the items in their original packaging, including all tags and documentation
  4. Ship Your Return: Use the provided shipping label and instructions to send your package back to us
  5. Receive Your Refund/Exchange: Once we receive and inspect your return, we’ll process your refund or ship your exchange items

Return & Exchange Request Form Template

Copy and paste the template below into an email, fill in your details, and send to [email protected]

SUBJECT: Return/Exchange Request – Order #[Your Order Number]

Dear Stio Customer Service Team,


I would like to request a [return/exchange] for my recent order.


Order Information:

Order Number: [Your Order Number]

Order Date: [Date of Purchase]

Customer Name: [Your Full Name]

Email Address: [Your Email Address]

Item(s) for Return/Exchange:

Product Name: [Product Name]

Size: [Size]

Color: [Color]

Quantity: [Quantity]

Reason for Return/Exchange:

[Please describe why you’re returning or exchanging the item]

Exchange Preference (if applicable):

Desired Product: [Product Name]

Desired Size: [Size]

Desired Color: [Color]

Thank you for your assistance.

Sincerely,

[Your Name]

Refund Processing

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Refund Timeline:

  • Refunds are typically processed within 5-7 business days after we receive your return
  • Credit card refunds may take 7-10 business days to appear on your statement, depending on your card issuer
  • PayPal refunds are typically processed within 3-5 business days

Refund Method: Your refund will be processed to the original payment method used for purchase (Visa, MasterCard, JCB, or PayPal). Shipping costs are non-refundable.

Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

  • Baselayers (worn next to skin)
  • Footwear that shows signs of wear
  • Gloves & Mittens
  • Beanies
  • Items without original tags or packaging
  • Items that have been worn, washed, or altered

Note: This policy is based on our product categories and commitment to customer safety and hygiene.

Exchange Shipping

For exchanges, we’ll ship your new items using the same shipping method as your original order. If you’re upgrading to a more expensive item, you’ll be responsible for the price difference plus any additional shipping costs.

Need Help?

Our customer service team is here to assist you with any questions about returns or exchanges.

Email: [email protected]

Address: 1100 Woodrow Way, Conroe, US 77301

Response Time: We typically respond within 1-2 business days

This returns policy is designed to reflect Stio Activewear’s commitment to quality and customer satisfaction, mirroring the care and precision we put into crafting our outdoor apparel and accessories.