At Stio Activewear, we believe that protecting your privacy is as essential as crafting gear that stands up to the elements. Just as our apparel is designed for your adventures, our privacy practices are built to safeguard your personal information with the same level of care and precision.

1. Information We Collect

We collect information that helps us provide you with exceptional service and gear that supports your active lifestyle:

Personal Information

  • Contact Details: Name, email address, shipping address, and phone number
  • Payment Information: Credit card details (processed securely through our payment partners), PayPal account information
  • Account Information: Username, password, and preferences for registered users
  • Order History: Products purchased, sizes, and preferences

Technical Information

  • Device Data: IP address, browser type, device type, and operating system
  • Usage Data: Pages visited, products viewed, and time spent on our site
  • Location Data: General geographic location for currency conversion and regional compliance

2. How We Use Your Information

We use your information to enhance your experience with Stio Activewear, much like our gear enhances your outdoor adventures:

  • Order Processing: To process and fulfill your orders, including shipping and customer service
  • Personalization: To recommend products that match your activity preferences and past purchases
  • Communication: To send order confirmations, shipping updates, and respond to your inquiries
  • Site Improvement: To analyze how customers use our site and improve your shopping experience
  • Security: To protect against fraud and unauthorized transactions
  • Legal Compliance: To meet our legal obligations and enforce our terms of service

3. Data Sharing and Disclosure

We treat your data with the same respect we have for the wilderness—we leave no trace of unnecessary information sharing:

  • Service Providers: We share data with trusted partners who help us operate our website, process payments, and ship orders—including payment processors like PayPal and shipping carriers
  • Legal Requirements: We may disclose information when required by law or to protect our rights and safety
  • Business Transfers: In the event of a merger or acquisition, customer information may be transferred to the new owners
  • Marketing Partners: With your consent, we may share information with carefully selected partners whose products might interest active adventurers like you

We never sell your personal information to third parties.

4. International Data Transfers

As a global brand serving adventurers worldwide (excluding certain Asian countries and remote areas), your data may be processed in countries outside your residence. We ensure all data transfers comply with applicable laws and maintain the same level of protection described in this policy.

5. Data Storage and Security

We protect your data with the same rugged reliability built into our technical apparel:

  • Encryption: Industry-standard SSL encryption protects your data during transmission
  • PCI Compliance: We adhere to PCI DSS requirements for payment security
  • Limited Storage: We retain your data only as long as necessary for business purposes or legal requirements
  • Secure Infrastructure: Your data is stored on secure servers with restricted access
  • Payment Protection: We never store complete payment details on our servers

6. Your Rights and Choices

You have control over your personal information, just as you have control over your adventures:

  • Access: You can request access to the personal information we hold about you
  • Correction: You can update or correct your information through your account settings
  • Deletion: You can request deletion of your personal information, subject to legal requirements
  • Opt-Out: You can opt out of marketing communications at any time using the unsubscribe link in our emails
  • Data Portability: You can request a copy of your data in a machine-readable format
  • Restriction: You can request that we limit how we use your personal data

7. Cookies and Tracking Technologies

Like trail markers guiding your way, cookies help us navigate your preferences and improve your experience:

  • Essential Cookies: Required for basic site functionality and secure checkout
  • Performance Cookies: Help us understand how visitors interact with our site
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Used to deliver relevant advertisements

You can control cookie settings through your browser, though disabling some cookies may affect site functionality.

8. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

9. Changes to This Policy

As our collection evolves and technology advances, we may update this policy. We’ll notify you of significant changes and always post the most current version on our website.

10. Contact Us

If you have questions about this Privacy Policy or your personal information, contact our customer service team:

Email: [email protected]

Address: 1100 Woodrow Way, Conroe, US 77301

Just as we’re committed to creating gear that supports your journey, we’re dedicated to protecting your privacy every step of the way.