Welcome to Stio Activewear’s FAQ section. We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, please don’t hesitate to contact our customer service team.

Product Questions

What types of products does Stio offer?
Stio specializes in high-performance outdoor apparel and accessories for adventurers. Our collections include jackets, baselayers, fleece, insulation, footwear, ballcaps & truckers, beanies, gloves & mittens, and technical accessories designed for activities like hiking, biking, and other outdoor pursuits.
Are Stio products suitable for all seasons?
Yes! Our gear is designed to move with you through every season and journey. We offer layered systems including baselayers, insulation, and weather-resistant outerwear that can be mixed and matched for optimal performance in various conditions.
What makes Stio products different from other outdoor brands?
Stio products are “mountain-born” with a focus on technical performance, quality materials, and versatile style that transitions seamlessly from mountain peaks to city streets. We combine functionality with aesthetic appeal for the modern adventurer.

Shipping & Delivery

What shipping options are available?
We offer two shipping methods:
• Standard Shipping ($12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch
• Free Shipping: Available on orders over $50, delivered via EMS within 15-25 business days after dispatch
How long does order processing take?
All orders require 1-2 business days for processing before they ship. During peak seasons or promotions, processing may take slightly longer, but we’ll keep you informed of any delays.
Do you ship internationally?
We proudly ship worldwide, though we’re currently unable to deliver to certain Asian countries and select remote regions due to logistical constraints. Please check our shipping policy for the most up-to-date information.
Will I receive tracking information for my order?
Yes, once your order ships, you’ll receive tracking information so you can follow your gear’s journey to your doorstep.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date you receive your items. If your Stio gear doesn’t meet your expectations, we’ll gladly accept returns in accordance with our policy.
How do I initiate a return?
Please contact our customer service team at [email protected] to initiate a return. Include your order number and the items you wish to return.

Payment & Account

What payment methods do you accept?
We accept all major payment options including Visa, MasterCard, JCB, and PayPal to ensure a seamless shopping experience.
Do I need to create an account to place an order?
While creating an account provides benefits like faster checkout and order tracking, it’s not required to place an order. You can check out as a guest.

General Information

Where is Stio located?
Our company address is 1100 Woodrow Way, Conroe, US 77301. We design adventure-ready gear for explorers everywhere.
What if my delivery is delayed?
Delivery times are estimates and may be affected by customs processing, weather conditions, or carrier delays beyond our control. If your order is significantly delayed, please contact us and we’ll help track your shipment.

Still have questions?
Contact our customer service team at [email protected]
We’re here to help you get adventure-ready!